Contact Us
Whether you've spotted something outdated on one of our reviews, want clarification on how a bonus works, or have feedback on the way we rank Canadian online casinos, we want to hear from it. This page explains what we can help with, what we can't, and the best way to reach us.
What we can help with
Online Casinos Canada is an independent research and comparison site. We cover the online casino market available to players across Canadian provinces, including brands like Cashed, SlotsGem, WinnerIsland and the other operators featured on this site. Our team can respond to questions such as:
- Requests to correct or update information in a review — bonus terms, game libraries or payment options change often, and we want our pages to stay accurate
- General questions about how we researched and ranked the casinos listed on the site
- Feedback on a casino you've played at that you think we should look into
- Suggestions for casinos or topics you'd like to see covered
- Media or partnership enquiries related to the site itself
What we can't help with
Because Online Casinos Canada is a comparison and review platform and not a casino operator, there are some things that sit outside what we can do. If any of the below applies to you, the casino itself is the right place to go:
- Account access, verification or login issues at a specific casino
- Deposits, withdrawals or delayed payouts on your player account
- Disputes over bonus wagering, winnings or account closures
- Complaints about a casino's customer support team
Each casino's own support desk — usually reachable through live chat or email from within your player account — is best placed to resolve these directly, since they can see your account details and transaction history, which we cannot.
If gambling has stopped feeling fun
If you're reaching out because gambling is causing you stress, financial strain or is affecting people around you, please don't wait on a reply from us. Our Responsible Gambling page lists support options and practical steps you can take right away, including how to set deposit limits or self-exclude with individual operators.
Before you write in
A lot of common questions are already answered elsewhere on the site, so you might get a faster answer by checking these first:
- Curious how we score and rank casinos? Our review methodology is explained alongside the comparison table on the homepage.
- Want to know more about who runs the site and why we do this? Visit About Us.
- Have a question about how our affiliate relationships work or the legal basis of the site? Check our Terms and Conditions.
- Looking for options outside the standard Canadian licensing framework? We also cover Non Gamstop casinos for readers researching alternative sites.
A note on independence
Online Casinos Canada may earn a commission when readers click through to a casino from our site and sign up. This has no bearing on how casinos are rated or ranked, and it doesn't change how we handle enquiries — whether you're a reader, a player or someone representing an operator, we apply the same standard of honesty to every message we answer.
Response times
We review and reply to messages in the order they arrive. Enquiries about factual corrections or urgent safety concerns are prioritised, while general feedback and suggestions may take a little longer during busier periods. We read every message, even if a personal reply isn't always possible.